Cancellation & Refund Policy
Last updated: 18 November 2025
These rules explain how cancellations are handled and when refunds are issued for orders placed via SkipQ.
1. Scope
- This policy covers orders placed through the College Canteen Portal web and mobile experiences.
- The vendor is responsible for order preparation while SkipQ facilitates ordering, payments and notifications.
2. Cancellation Window
- Cancellations are allowed only before the vendor begins preparing the order.
- Once an order is marked as “Preparing”, “Ready” or “Dispatched”, the vendor may reject cancellation requests.
3. Refund Eligibility
- If the vendor approves the cancellation before preparation, the item amount becomes eligible for refund.
- Refunds are processed to the original payment method. Bank or payment gateway processing times (typically 5–7 business days) may apply.
4. Service & Convenience Fees
- Platform convenience or processing fees cover payment handling and notification costs and are non-refundable once the order is placed.
- Refunds cover only the vendor-collected portion unless a system error is confirmed by SkipQ support.
5. Order Issues
- If an order is not fulfilled after payment, contact SkipQ support within 24 hours with the order ID for investigation.
- In cases of duplicate charges or payment failures, proof of charge (transaction reference or screenshot) may be requested to expedite refunds.
6. Contact
- Email support: skipq39@gmail.com
- Phone support: +91 83839 34397
For unresolved billing disputes, please raise a ticket by emailing skipq39@gmail.com with your order ID.