SkipQ

Cancellation & Refund Policy

Last updated: 18 November 2025

These rules explain how cancellations are handled and when refunds are issued for orders placed via SkipQ.

1. Scope

  • This policy covers orders placed through the College Canteen Portal web and mobile experiences.
  • The vendor is responsible for order preparation while SkipQ facilitates ordering, payments and notifications.

2. Cancellation Window

  • No return/exchange entertained only replacement will be allowed if you recieve a damanged or spoiled food. it should be reported within 2 hrs from the time of delivery
  • After inspection a new order will be delivered within 3-4 hours if not refund will be initiated
  • Once an order is marked as “Preparing”, “Ready” or “Dispatched”, the vendor may reject cancellation requests.

3. Refund Eligibility

  • If the vendor approves the cancellation before preparation, the item amount becomes eligible for refund.
  • Refunds are credited to the original payment method. Bank or payment gateway processing times (typically 5–7 business days) may apply.

4. Service & Convenience Fees

  • Platform convenience or processing fees cover payment handling and notification costs and are non-refundable once the order is placed.
  • Refunds cover only the vendor-collected portion unless a system error is confirmed by SkipQ support.

5. Order Issues

  • If an order is not fulfilled after payment, contact SkipQ support within 24 hours with the order ID for investigation.
  • In cases of duplicate charges or payment failures, proof of charge (transaction reference or screenshot) may be requested to expedite refunds.

6. Shipping policy

  • All the orders will be delivered within 3-4 hours

7. Contact

  • s1 D6 apartment shyam park ext. sahibabad ghaziabad U.P. 201005
  • Email support: skipq39@gmail.com
  • Phone support: +91 83839 34397

For unresolved billing disputes, please raise a ticket by emailing skipq39@gmail.com with your order ID.