Terms & Conditions
Last updated: 19 November 2025
These Terms explain the obligations of students, vendors, and administrators when they access ordering, billing, and fulfilment tools on SkipQ.
1. Eligibility & Accounts
- By accessing the SkipQ College Canteen Portal you confirm that you are at least 13 years old and authorized to accept these Terms.
- You must keep credentials confidential and remain responsible for all actions performed through your account.
2. Platform Role
- SkipQ offers the ordering interface, vendor dashboards, and payment link generation for campus canteens.
- Food preparation, availability, and service quality are managed solely by the participating vendor.
3. Ordering & Payments
- Orders are confirmed after payment authorization via supported gateways (UPI, cards, net banking).
- Payment disputes, chargebacks, or settlement timelines remain subject to the relevant banking partners.
4. Fees & Taxes
- Menu pricing may include campus taxes or convenience fees which are disclosed before checkout.
- SkipQ service/convenience fees support infrastructure costs and are non-refundable unless a platform error is validated.
5. Cancellations & Refunds
- Cancellation requests must reach the vendor before the order is marked Preparing, Ready, or Dispatched.
- Refund decisions and timelines follow the standalone Cancellation & Refund Policy linked below.
6. Vendor Obligations
- Vendors must maintain accurate menus, allergen info, and prep times visible to students.
- Vendors are solely responsible for hygiene, fulfilment, and resolving product-quality issues.
7. User Conduct
- Users must not attempt unauthorized access, exploit vulnerabilities, or automate abusive traffic.
- Harassment of vendors, admins, or support staff through chat/notes may result in immediate suspension.
8. Data & Privacy
- Operational data (queue status, wait times) may be shared with vendors to improve service.
- Personal information is collected and processed in line with the SkipQ Privacy Policy.
9. Downtime & Liability
- SkipQ targets >99% uptime but may schedule maintenance or experience outages beyond its control.
- SkipQ is not liable for indirect or consequential damages; liability is capped at the amount paid for the affected order.
10. Updates & Governing Law
- We may update these Terms when regulations change or when new product capabilities launch; continued use means acceptance.
- These Terms are governed by the laws of India with disputes subject to competent courts in Ghaziabad, Uttar Pradesh.
11. Contact
- Support email: skipq39@gmail.com
- Phone: +91 83839 34397
For more details read our Cancellation & Refund Policy and Privacy Policy. You can always contact support at skipq39@gmail.com.